Baptist Health Services Group


Member FAQ

1. What is the name of my health plan?
2. What are my health plan benefits?
3. Whom do I call for information on the following items?
  • Eligibility
  • Benefits
  • Precertification
  • Utilization Management
  • Claims Status
4. Who are the providers in my network?
5. Which services are available at a particular hospital?
6. Which hospitals provide behavioral health services?
7. How do I get a printed directory of my network providers?
8. Are directions available to a specific participating provider?
9. What laboratories are in the BHSG network?
10. Does Baptist offer pediatric services?
11. Where can I find information and definitions about the medical specialties?




1. What is the name of my health plan?
You can find the name of your plan on your health plan I.D. card.


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2. What are my health plan benefits?
You can call benefits or customer service to find out your health plan benefits. Those phone numbers are on your health I.D. card.

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3. Whom do I call for information on the following items?
  • Eligibility
  • Benefits
  • Precertification
  • Utilization Management
  • Claims Status
You can call the benefits/customer service telephone number printed on your health I.D. card for more information on these topics.

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4. Who are the providers in the BHSG network or the BHSG Select network?
Please click on a search option below.

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5. Which services are available at a particular hospital?
For a listing of services for each participating hospital, please click the hospital search link, then when you find the hospital you want, click on the "services" link.

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6. Which hospitals provide behavioral health services?

Baptist Memorial Hospital-Golden Triangle
2520 5th Street North
Columbus, MS 39701
(662) 244-1000
Lakeside Behavioral Health System
2911 Brunswick Road
Memphis, TN 38133
(901) 377-4700
   
Baptist Memorial Hospital-Union City
1201 Bishop Street
Union City, TN 38261
(731) 885-2410
Parkwood Behavioral Health System
8135 Goodman Road
Olive Branch, MS 38654
1-800-477-3422
   
Baptist Memorial Hospital-North Mississippi
2301 South Lamar
Oxford, MS 38655
(662) 232-8100
Outpatient Only

For other psychological and substance abuse services offered at hospitals, please choose the "services" option under the hospital search link.

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7. How do I get a printed directory of my network providers?
If BHSG or BHSG Select is on your health plan I.D. card, you can find your network of providers and print a directory by clicking here.

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8. Are directions available to a specific participating provider?
Yes, a map is available for each participating provider. Please click on the provider search links below, then click on the map icon beside the provider you choose.

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9. What laboratories are in the BHSG network?
American Esoteric Laboratories of Memphis (AEL)
5846 Distribution Drive
Memphis, TN  38141
(901) 405-8200
Trumbull Lab, LLC
6046 Knight Arnold
Memphis, TN  38115
(901) 542-6800


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10. Does Baptist offer pediatric services?
Baptist treats pediatric patients in all of its emergency departments. In addition, Baptist has a specialized pediatric emergency room; pediatric inpatient unit; P.D.’s Perch, a pediatric outpatient center; pediatric rehabilitation area; and the Pediatric Audiology Center at Baptist Memorial Hospital-Memphis. Baptist also provides extensive pediatric rehabilitation services at Baptist Rehabilitation-Germantown. For more information about Baptist pediatric services, please click here.

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11. Where can I find information and definitions about the medical specialties?
Click on the link below for a glossary of terms.

Glossary of Terms

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If you have not found the answers you are seeking, please contact us at:
(901)227-2474 (227-BHSG)
(800)522-2474 (522-BHSG)

E-mail: BHSGInfo@bmhcc.org

DISCLAIMER: Participation of providers accessed through this Web site is not guaranteed and is subject to change. Some contracts listed or linked here do not use the complete BHSG panel of providers. If you are a member, please verify a provider's participation with your health plan and provider before seeking services.

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