CONCERN Employee Assistance Program (EAP)

Comprehensive employee assistance services since 1983

• Multiple office locations in Memphis and surrounding areas
• Clients and families offered up to seven confidential visits for each problem episode
• Employee assistance program customers represent manufacturing, transportation, distribution, banking, health care, law enforcement, government, high tech, legal, higher education, financial services and retail sales industries.
• Management services:
• Training and educational programs on more than 30 current topics
• Consultation in human resources management
• Formal management resource for employees with work-related problems
• Regular EAP promotional materials, such as a newsletter
• Quarterly utilization reports
• Employee problem-solving services
• Assessment interview
• Short-term counseling
• Informed referrals when needed
• Follow-up
• Critical Incident Stress Debriefings following a traumatic event affecting the work site
• Substance Abuse Providers (SAP) services that meet Department of Transportation (DOT) guidelines
• 24/7 telephone access to licensed counselors
• Services provided by licensed and certified counselors and EAP professionals
• Spanish-speaking counselors on staff
• CONCERN is associated with the national Employee Assistance Professionals Association (EAPA)